Shipping & Returns

Free shipping, worldwide, on every order. Dispatched in 1–3 business days · 30-day returns.

Shipping rates & times

Shipping is complimentary on all orders, with no minimum spend. Orders are dispatched within 1–3 business days and you’ll receive a tracking link by email once your parcel is on its way. As each piece ships directly from our maker, standard delivery typically takes 7–20 business days depending on your location.

International orders

We ship worldwide at no cost to you. Delivery times vary by destination. Any import duties or taxes are the responsibility of the customer and, where applicable, are collected by your local carrier or customs office.

Returns & exchanges

Our 30-day glow guarantee means you can return any item within 30 days of delivery for a full refund or exchange. Items should be returned in their original condition. To start a return, email us at hello@jaderitual.com with your order number and we’ll guide you through the next steps.

Damaged or wrong items

If anything arrives damaged or incorrect, send us a photo within 7 days of delivery and we’ll make it right with a replacement or refund — no need to send the item back.