FAQ

How do I use my facial tools?

Apply a few drops of facial oil or serum to clean, slightly damp skin so the stone glides smoothly. Work in slow, upward and outward strokes — 3 to 5 passes per area — for about two minutes, morning or night. Each tool ships with a simple ritual card.

Are your stones genuine jade and rose quartz?

Yes. Every roller and gua sha is carved from authentic semi-precious stone, so natural variations in colour and veining are part of the charm — your piece is one of a kind.

Should I keep my tools in the fridge?

You can. A cool stone feels wonderful and helps de-puff, especially in the morning or after a long day.

How do I clean and care for them?

Wipe gently with a soft, damp cloth and dry fully. Avoid soaking, harsh cleansers, and extreme heat. Store in the pouch provided to protect the stone.

When will my order arrive?

Orders are dispatched within 1–3 business days with tracking. Because each piece ships directly from our maker, standard delivery typically takes 7–20 business days depending on your location. You’ll receive a tracking link by email as soon as it’s on its way.

How much is shipping?

Shipping is free, worldwide, on every order — no minimum.

What is your return policy?

We offer a 30-day glow guarantee. If a tool isn’t right for you, contact us within 30 days of delivery for a full refund or exchange — see Shipping & Returns for details.

Do you ship internationally?

Yes, we ship worldwide, free of charge. Delivery times vary by destination; any import duties or taxes, where applicable, are the responsibility of the customer.